Frequently Asked Questions
Everything you might want to know about how we make, ship, and stand behind our work. Still stuck? We're always happy to help.
Where do you ship from?
We make and ship everything ourselves from our workshop in Cherkasy, Ukraine. The workshop is fully operational and delivery runs reliably even in wartime, so you can order with confidence.
Do you make or resell your items?
We design and make every item we sell. We're makers, not resellers.
How long does shipping take?
We usually keep one or two of each design in stock. If yours isn't, it takes us 2–3 days to make it. Shipping then takes about 10–14 business days to the EU, and 10–14 days to the USA and Canada.
Is shipping free?
Shipping to the United States is free — the price you see already includes delivery, so there's nothing extra to pay at checkout.
Do I have to pay customs or import taxes?
No — for orders to the United States there's nothing to pay on delivery. Any customs duties or import taxes are already covered, so your order arrives with no extra charges.
Do you take custom orders?
Yes — we love custom work. Tell us what you have in mind and we'll make it happen; just get in touch.
Can I return or exchange an item?
Yes. If something isn't right, you can return it within 14 days of delivery — reach out to us and we'll help arrange the return or exchange.
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of purchase — just contact us and we'll sort it out.
Still have a question? Contact us — we usually reply within a day.
